Let The Mean People Repulse you

Last week my insurance agent argued with me, interrupted me and then blamed me for misunderstanding a letter she sent to me. It was MY fault she was unclear. Sadly, I’m not kidding.

Then, my doctor’s receptionist forgot to schedule a follow-up appointment for me, and when there wasn’t a time-slot available, she told me “You should have just known to ask for one before you left your last appointment.” Yee-aah… I forgot my crystal ball that day.

And so yesterday, at my favorite coffee shop, when the new Barista was rude and rolled his eyes when I asked for a watered down iced tea, I decided to just leave, iced-tea-less. Because if he actually did end-up LISTENING to me, and pouring me a glass of iced tea with extra ice and water, (difficulty level: MBA required), I think he’d prolly end up wearing it.

Needless to say, my threshold for poor customer service is running low these days.

In retrospect, I am glad I left my now-not-favorite coffee shop, because I went next door to a fast food restaurant instead, and that’s where I met a nice person; she is a caregiver for three special needs senior-senior citizen women.

I met the Caregiver in line, and we chatted briefly about general things. The three Senior Ladies she cares for behaved like toddlers while we talked, and they hung on her and interrupted us; but the entire time, the Caregiver maintained a conversation with me, and she responded to the Senior Ladies with kindness, affection, patience and respect.

And I was rocked to the core of my being.

During my brief, fragmented conversation with the Caregiver, I pieced together how she tries to budget so she can treat the Senior Ladies to lunch. Out of her own pocket. I gathered from what I overheard in conversations between the Caregiver and the Senior Ladies, that she pre-plans what the women will order, and that they don’t order drinks because they have drinks at home.

And then, I almost melted down, right there between Ronald and Hamburgler.

After I paid for my iced tea, I discreetly gave the Caregiver my change to help her to pay for the Senior Ladies’ lunch. The Caregiver was so appreciative, she thanked me, and she kept saying “You don’t have to…” But I did. I had to.

The Caregiver gave me hope. And all I gave her was lunch money.

Mean people are so repulsive, they’ll push you directly toward the nice ones. If you let them.

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